Hilary gives feedback!

Morning to you lovely guys from a very sunny Isles of Scilly!

Last night we launched our Atlantic Strength Gin in a beautiful blue bottle.  I thought you might like to see our launch video, it’s the first time we have done something like this, and I feel very grown up!!!  It is too big for this email, so I have sent it WeTransfer separately.

The gin won a silver 91 points at IWSC this year, even before we had bottled…. 

We wouldn’t have achieved this without you guys….. your amazing stills and equipment, brilliant knowledge and advice based on science and always so enthusiastically delivered Odin…..great help and suggestions on flavour when I was stuck, helpful steers before I trip up, from Sebastiaan…..and fantastic help from William when bits and pieces don’t seem to be working properly….  Not to mention Willem and his scientific solutions and of course Veronika for keeping all the finance and paperwork together.  We feel very grateful to you all as we wouldn’t be here 18 months after our original Scilly Spirit Distillery launch, with a second gin, lovely customers and plans afoot for more spirits!!  Thank you!

PS I am just about to use the new iStill probes and StillControl to experiment with whisky on the mini today…. Any tips??!

All the best to you and please keep safe.

Hilary

xx

Movie: https://www.youtube.com/watch?v=qyWxlpagtgk&t=8s

The World’s Largest Distilling Library!

Today’s post highlights the iStill Blog itself! With over 1,350 posts and articles, in just 7 1/2 year, the iStill Blog has become the world’s largest distilling library. Use the search function to find and investigate the topics you are interested in. Or read the whole blog, from beginning to end, to see how far craft distilling in general and iStill specifically have come.

The world’s largest body of distilling information …

And it comes with a search function!

Josip’s Feedback!

Hi Odin,

thank you for checking up. I like the course. It is changing my point of view. It is not giving all the answers, but it directs you to the answers (e.g. recipe formula). You are Mr. Miyagi to my Karate kid, telling me that my gin recipe is in me, not in fancy dojos or expensive masters 🙂
 
Regards,
Josip

Simplifying Warranty Claims Process!

We just simplified how customers can claim a part under warranty. Here’s the new procedure:

  1. Email Support@iStillmail.com what part is broken and why warranty applies;
  2. Send the broken part back to iStill HQ;
  3. iStill HQ investigates the part and informs you of its assessment;
  4. If the claim is acknowledged, you get a replacement part for free;
  5. If the claim is not acknowledged, you can order a new part.