Simplifying Warranty Claims Process!

We just simplified how customers can claim a part under warranty. Here’s the new procedure:

  1. Email Support@iStillmail.com what part is broken and why warranty applies;
  2. Send the broken part back to iStill HQ;
  3. iStill HQ investigates the part and informs you of its assessment;
  4. If the claim is acknowledged, you get a replacement part for free;
  5. If the claim is not acknowledged, you can order a new part.